Accessibility

Providing Goods and Services to People with Disabilities

In early 1937, a community of avid skiers, united by their passion for the sport, came together with a single vision ski area. Today, that sense of family, friendship and passion is still ingrained in everything we do. We are committed to being a welcoming and accessible destination that anticipates and responds to the diverse needs and expectations of the public. Brimacombe will continue building to identify, prevent, and remove barriers for our visitors with disabilities.

Accessibility Information

Brimacombe’s mission statement is ” To provide a fun and affordable family snow experience.” Brimacombe strives at all times to provide its programs, goods and services in a way that respects the dignity and independence of people with disabilities. We are also committed to giving people with disabilities the same opportunity to access our programs, goods and services and allowing them to benefit from the same services, in the same place, and in a similar way as other participants. Brimacombe embraces the AODA principles of dignity, independence, integration, and equality of opportunity.

Accessibility Documentation

The information provided on our website is a condensed version of our policies and procedures pertaining to the Disability Act. Our patrons can request a completed copy in person from our administrative office located in the east chalet accessible from gate 4. If this is not convenient, requests can be made by:

• Telephone
• Mail
• E-mail
• Alternative method that benefits the needs of the customer

Communication

We will communicate with people with disabilities in ways that take into account their disabilities.

Feedback

Brimacombe encourages feedback on the accessibility offered at our resort. We want all guests to have a pleasant experience, and pride ourselves on bettering our programs, goods and services. We look forward to receiving your thoughts and questions so we can better service you. Comment cards, surveys, and blank feedback cards can be obtained by:

• Telephone at 905-983-5983
• E-mail at accessibility@brimacombe.ca
• All kiosks located at gates 1, 2, and 4

Assistive Devices

We are committed to serving people who use assistive devices to participate in and benefit from our programs, goods and services. We will ensure that people are permitted to use their own personal assistive devices to access the chalets, ticket and lift areas, retail store, food services areas, snow school for programs, and all areas deemed safe allowing the disabled person to receive their required good or service. We will ensure that all staff is trained and familiar with the various devices that customers with disabilities may require while accessing our goods and services.

Service Animals

We are committed to welcoming people who are accompanied by a service animal on parts of our premises that are open to the public and other third parties. Service animals will be permitted in all areas of the resort where permitted by law.

Support Persons

We are committed to welcoming people who are accompanied by a support person. Any person with a disability who is accompanied by a support person will be allowed to enter the Brimacombe premises with his or her support person.

Tickets

Brimacombe does not offer discounts for persons with disabilities. However, we do offer a 50 percent discount for support persons for a daily lift ticket or rental. This is our “Buddy System”. A sign is posted at all ticket/information kiosks located through gates 1, 2, and 4 where such goods and services are purchased.

Designated eating areas, washroom facilities, and parking spaces presently offered:

• Designated parking spaces for people with disabilities
  • 3 spaces located outside the east chalet accessible from gate 4
  • 3 spaces located by the fences near the west chalet accessible from gate1
• Wheelchair washroom access
  • Located in the east chalet main level accessible from gate 4
  • Located in the west chalet accessible from gate 1
• Sitting areas located on the main levels of both the east and west chalets to view, relax, or enjoy something you have brought to eat
• The cafeterias are not wheelchair accessible as we presently do not have ramps or elevators to the second floors

Food Services

• Located in upper level of east chalet accessible from gate 4
• Food can be purchased upstairs
• Food can also be purchased on the lower level through the Admin/Reception area
• Menus are posted on the bulletin boards by the admin area and in the lower viewing area of the east chalet
• Located in upper level of west chalet accessible from gate 1
• Food can be purchased upstairs
• Food can also be purchased on the lower level through the ticket kiosk
• Menus are posted on the bulletin boards by the ticket kiosk and in the hallway on the lower level of the west chalet

Skiing Lessons

We are proud to offer on-site lessons to persons with disabilities who are registered with the following associations:

• Canadian Association for Disabled Skiing (CADS) - www.cads.com
• Ontario Track 3 Ski Association - www.track3.org

Notice of Temporary Disruption

Brimacombe will provide participants with notice in the event of a planned or unexpected disruption in the facilities or services usually used by people with disabilities. This notice will include information about the reason for the disruption, the anticipated duration, and a description of alternative facilities or services, if available.

The notice will be delivered to participants by means of:

• www.brimacombe.ca and/or Facebook social media link
• Telephone recordings
• Signs posted at kiosks on chalet property
• All staff/volunteers will be aware and assist using any means of communications that best suits the person with the disability

Training of Staff

Brimacombe will provide training to all employees, volunteers, and other third party members who deal with the public on our behalf.

Modifications to This or Other Policies:

Any Brimacombe policy that does not respect and promote the dignity of people with disabilities and their families, support persons/animals will be modified and removed.

Transit

Brimacombe does not offer any type of shuttle service for any persons around the resort. All persons must be able to manoeuvre around the resort either by themselves or through the assistance of a support person or animal. Furthermore, Brimacombe is regrettably unable to arrange transportation home through any outside company as our location is too far away. Our staff will assist the individual in arranging a drive home, providing the person is supplying the Brimacombe representative with a telephone number.

Modifications to This or Other Policies:

Any Brimacombe policy that does not respect and promote the dignity of people with disabilities and their families, support persons/animals will be modified and removed.